No two mornings are the sameBack to presentation of the Toronto Ombudsman reportThe Toronto Ombudsman’s office released their first annual report last Friday, in which it concluded, among other things, that “the City of Toronto should be empathetic and public attention “.

According to a spokesman for the Toronto Ombudsman’s office, that means that would like to remind the ombudsman to the City that the services it provides to Torontonians are provided fair and with dignity.

On the show No two mornings are the sameNatalie Kaiser recalled the primary role of the Queen City ombudsman: make sure anyone who feels aggrieved by the City of Toronto knows who we are and how to access our services.

The report filed by Kwame Addo’s office will be presented to Toronto authorities at the city council meeting on Thursday. It reads, for example, that in 2021, more than 60% of complaints filed with the Ombudsman are related to City of Toronto communications.

” Public communication should be clear, consistent and accessible, and this is an important element of fairness. “

In 2021, the Ombudsman received more than 2,800 complaints, an increase of 15% compared to the previous year. According to Natalie Kaiser, 90% of cases are resolved within 30 days or less.