Millions of people were denied access to their online bank accounts starting before 10 am on Monday on Desjardins’ AccèsD website, victims of “massive loss.”
Internet users trying to connect online since this morning are experiencing an error message indicating that the page is can’t find.
On Twitter, the Desjardins account (@DesjardinsCoop) responded to Internet users who raised connection problems:
AccèsD Internet services are repeatedly inaccessible. Since this incident was detected at 10 am, our teams have been working to get everyone back as soon as possible. The services should be available again shortlysuggests for his part Jean-Benoit Turcotti, spokesman for Desjardins.
Mobile application services will still be accessible if authentication services with facial or digital recognition FaceID and TouchID (iOS) are used.
Desjardins customers can also go to a caisse to consult their banking information.
For any immediate transaction, members and clients can contact 1-800-CAISSES or go to the cash desk so we can accompany them.said the speaker.
Contacted by Radio-Canada, Desjardins did not specify the cause of the disappearance.
Source: Radio-Canada
