MesDepanneurs, Depanneo: these platforms that provide you with troubleshooting without scams

During the summer, problem-solving needs can quickly become a source of anxiety. A craftsman on leave, an intervention to be carried out in his vacation spot, the milestones of the victims are often reversed. This is why convenience store connection platforms experience their greatest influx during the summer.

A flagrant mistrust of the profession.

Founded in 2013 and 2016, MesDepanneurs.fr -since acquired by Engie- and Depanneo appear as specialists in the sector. These two platforms make it possible to meet the needs of people in need. A power outage, a water leak or a door slam. These companies ensure quick contact with a craftsman near you. Above all, going through these third parties guarantees a scam-free intervention.

In January 2020, an Ifop survey for Hop Dépannage highlighted a flagrant mistrust of convenience stores. In the lead, locksmiths with 54% of French people who say they do not trust them. Plumbers who are ready to run for a leak are hardly any better, and a third of consumers are wary of them.

Often, it is the prices that generate the most dissatisfaction. That is why MesDepanneurs.fr and Depanneo have established a price list for interventions. Each artisan must do so to receive intervention requests from both platforms.

Ensure seriousness and technical quality

In most cases it is an error in the initial diagnosis made by the customer. But beyond the price, the platforms also ensure the seriousness or technical quality of their service providers. In addition to the ten documents that will be provided to integrate the two networks, an investigation is carried out to verify the background of the artisans.

A minimum of two years of activity is needed to collaborate with Depanneo, which manages between 15,000 and 20,000 intervention requests per month. A duration that corresponds to the current cycle between the creation and the closure of malicious construction companies. “Before two years, we don’t have enough hindsight to ensure the seriousness of the company”, specifies Eliahou Sadoun, manager of Depanneo.

Detailed monitoring of interventions

For its part, MesDepanneurs.fr requires only one year of activity, but is based on automated legal surveillance. It certifies the veracity and validity of legal documents, while guaranteeing the absence of legal disputes against a craftsman.

During their integration, companies are also assessed on their skills. During the first months they are entrusted with a small number of repairs with a detailed follow-up of their intervention. MesDepanneurs.fr even conducts scenario-based technical interviews.

Thanks to these precautions, users of these services can have full confidence in the person who will solve them. Depanneo also makes sure of this by contacting 50-70% of the victims by phone after one of its employees has passed through. With a 96% satisfaction rate, MesDepanneurs.fr is helping to “restore the image of craftsmanship”, as Yasmine Amri, director of the company’s craft department, greets it.