Video: Airport attendants caught throwing bags fired

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Three porters have been suspended after they were caught throwing luggage from a Qantas airline flight. The episode took place at Melbourne Airport, Australia.

The incident was recorded at the place where the luggage was stored. The images were shared on the TikTok platform on Friday (2) and received wide coverage.

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Executives of Qantas, which the carriers serve, and third-party company Swissport, became aware of the incident and announced the layoffs of workers involved.

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The video shows three employees violently throwing bags onto a conveyor belt, without taking into account the risk of damaging passengers’ belongings. At one point, they’re laughing like it was a joke to throw the suitcases with brute force.

Australian airline and Swiss launched an internal investigation into the conduct of the men.

“The behavior in this video is clearly unacceptable and our contract ground handling agent is conducting an urgent investigation,” a spokesperson said. cantatas to the British newspaper The Guardian.

Swissport also revealed and reinforced that the behavior of its employees is frequently evaluated in order to guarantee service quality. The agency said that workers caught on camera footage after the incident were severely punished.

One official said, “We train and manage all employees to handle customer assets with care and care. The actions of the personnel in the video appear to violate these service level standards. As a result, the personnel in question was fired pending the investigation.” A company spokesperson released a statement.

Brad Moore, Swissport CEO, told the Australian press: “The behavior in the video has disappointed us all. Disrespectful treatment of our customers’ luggage and personal belongings will not be tolerated and will result in severe disciplinary action.”

Many people on social media condemned the attitude of the porters and their disrespect for customers.

One user wrote, “You must be kidding me! I bet they’d be pissed if someone treated their stuff like that.” Another criticized: “They’re wrong on so many levels, these guys need to be held to account.”

12/05/2022 12:39

source: Noticias

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