Emotional intelligence: what it is and what are the phrases that demonstrate a high degree of it

Intelligence is complex and has various areas; It can be learning, logical, reasoning, creative or emotional. In fact, the emotional intelligence He is one of the most sought after within a company for his consistent treatment with staff and customers.

Psychologist Daniel Goleman, author of the book emotional intelligence (1995), define it as “the ability to recognize your own feelings and those of othersto motivate us and manage relationships appropriately”.

This type of intellect not only helps you improve as a person, but also improve professionally and in relationships with loved ones.

A communications expert explains it four sentences used by people with a high level of emotional intelligence.

The four phrases that demonstrate a high level of emotional intelligence

In an article published on the CNBC website, communications expert and Stanford University professor Matt Abrahams shared some phrases that people with emotional intelligence use. The professional states that “whatever you say show empathy and listen indicates greater emotional intelligence.”

Among these sayings are the phrases “what I hear you say is…” AND “let me sort things out…”. Both sentences show that the person listens and characterizes what was said to him better, that is, pays attention. Then he paraphrases it.

The expert states that those sentences”they validate the person because it’s nice to be summarized.” Furthermore, he adds: “This tends to generate liking and trust, which are important, and people who have a high level of emotional intelligence tend to be successful.”

On the other hand, Abrahams states that people with this empathy demonstrate active and deep listening. During the conversation, two questions are used which are fundamental to demonstrate that attention is paid to the other person and their emotions: “How did it make you feel?” AND “What could have led you to this?“.

Accompanied by these sentences, there is the body language. “Making eye contact, nodding your head and saying ‘uh-huh’ can show that you’re engaged in the conversation,” the professor says.