The Australian, who went to Thailand, fell ill and was detained for two days while being sent back to Singapore. According to the British tabloid Daily Mirror, Richard Grant was informed by the airline that he was not required to present a negative test for covid-19 upon arrival in the Asian country, but the information was conveyed incorrectly.
When he arrived in Thailand, he was surprised by the request for a test for the disease. Without the necessary consequences to enter the country, he was sent to Singapore, where he was transiting, and was immediately arrested in a “filthy” and “freezing” detention cell.
“It was a filthy cell with two bunk beds and a toilet. There was no hot water, it was extremely cold and they didn’t give me luggage. I only wore shorts and a T-shirt so I was cold. All this time. It was brutal. There was an armed guard at my door, I was not going anywhere.”
He called on the airline to help him while he was in custody and even said he was under arrest but was of no help in this situation: “I wish I could help you more, but the result is the same. let me know or I’ll have to end this conversation.”
Two days later, Grant was released from his cell and allowed to enter Thailand. He gave his version and said he had not received a response from Jetstar until he contacted an ombudsman.
On the company side, they are aware of the plight of the customer and regret what happened. “This has happened during unprecedented government restrictions on global travel, which changes frequently, so we continue to strongly recommend that all travelers regularly check the entry requirements of the country they are traveling to.”
Additionally, the company reported that it offered the customer a travel option to “extend their time in Singapore” but was not used. “We sympathize with Mr. Grant and sincerely apologize for any misunderstandings that may have occurred prior to the trip. We will contact him again to discuss any additional support we can provide.”
Due to his arrest, Richard To grant It is forbidden to enter Singapore.
source: Noticias
