To ensure the financial inclusion of all peoplethe Central Bank monitors the accessibility of entities ’service channels, which must adapt their service channels so that people with disabilities can work with them without the assistance of a third party.

In particular, Central’s board of directors has already decided “Financial institutions should include audio players in their home banking and in your mobile banking applications to have a proper understanding of its contents to people with disabilities. ”The regulator will give them a period of six months to comply with these requirements.

The measures came from a joint effort between the body led by Miguel Pesce and the authorities of the National Agency for Disability. Among other things, given that banks must ensure that communications, notices and ads containing images have descriptive alternative text that refers to said image through an audio player.

In addition, they must guarantee this “inclusive service” to the branches. So should they “promote the training of customer service personnelor in the matter of perspective on disability –Based on the principle of accessibility– and the Argentine Sign Language (LSA) “.

These measures aim to enable entities to “provide care that guarantees access under equal conditions and by treating users with hearing and/or speech impairment with respect. or disability, avoiding all forms of discrimination. “

If the branches do not have staff trained in sign languagethe banks should make sure that it is possible to make a video call with an interpreter. “To do this, they must conduct a good distribution of their resources, taking into account the location and geographical area of ​​influence of their operating houses in order to achieve the greatest coverage in this service.” detailed financial authority.

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