The ticket company ticket masterwhich canceled thousands of concert tickets for the reggaeton singer Bad bunny last December at the Azteca stadium in Mexico City, returned more than 18.15 million Mexican pesos, about $985,000, to those affected.
Mexico’s federal consumer office (Profeco), which had asked the ticket company at the time for a report on the issue with the tickets, said in a statement. 2,155 viewers who were unable to access the show have already received their money back and, of that total, 1,086 filed a complaint with the institution.
According to the note, Ticketmaster reported that “due to failures in its ticket reading system, there was a problem accessing the first concert.”
The facts
The Prophecy reminded of this On 9 and 10 December 2022 the concerts of the popular reggaeton singer took place at the Azteca stadium .
In the first of them, it was estimated that between 2000 and 3000 people could not enter at the Azteca stadium, according to the first data provided by Ticketmaster, despite having the entrance pass.
While for the second appointment a special operation was deployed in the stadium in which a team of Profeco verifiers was present at the entrances to the property.
Unlike the first concert, the accesses flowed without major problems and only 110 consumers turned to Profeco because they could not enter.
“To date, Ticketmaster has sent this Attorney 2155 refund vouchers, of the total amount paid (ticket face value plus service charge), plus a 20% refund, which corresponds to the provisions of the Federal Consumer Protection Act , in the event of non-compliance with the service by a supplier”, specifies the institution.
In summary, “Ticketmaster returned a total amount of 18.15 million pesos, of which 3.62 million pesos (about 196,000 dollars) correspond to the compensation provided by the Federal Consumer Protection Act.”
The box office reported at the time that “there were a large number of tickets that had not been purchased through official channels and legitimate multiple-printed tickets (…) with which the event was intended to be entered.”
Due to these events, the company reported that it had filed two complaints with the relevant authorities and stated that “failures have occurred in its scanning equipment due to the high concentration of mobile devices (…) which have prevented the correct reading valid tickets”.
The controversy
In early December, an unprecedented number of canceled tickets for Puerto Rican star Bad Bunny’s first of two concerts at Mexico City’s Azteca Stadium left hundreds without the ability to enter the show, resulting in crowds and complaints in the doorways. main of the enclosure.
Dozens of people who arrived hours in advance, some even camping out for days to be among the first to enter the Azteca, reported irregularities with their tickets, so even legitimate tickets that had been purchased through Ticketmaster Mexico’s official channels are been cancelled.
Source: Clarin
