The progress of artificial intelligence: seven out of ten companies are already looking to incorporate it

Artificial intelligence (AI) never stops growing and, above all, contributing to everyday life. It reaches users and consumers, especially through private companies, who increasingly see potential to automate, improve and scale operations.

According to a recent survey, 71% of Latin American companies see great potential in artificial intelligence for their businesses. The study was conducted on 120 executives from Mexico, Brazil, Peru, Chile, Colombia and Argentina, was commissioned by Japanese IT services company NTT Data and has the approval of the Massachusetts Institute of Technology (MIT).

The number, which reflects the opinion of companies in 2023, shows a big jump compared to the same survey in 2020, where 58% of companies were betting on the transition to artificial intelligence.

Diving deeper into the tasks that AI is taking away from humans in offices and factories, we find tasks that are repetitive and uncreative.

This information is essential for those who are training now and are already close to entering the job market. Therefore, if you want to be successful in your job search, it is best not to look for jobs that are absorbed by artificial intelligence.

Without going into a list of professions and trades, which can be infinite and above all capricious, in dialogue Clarion, Pablo Pereira, CEO of NTT DATA Argentina, offers some clues. “Everything repetitive is taken away by AI. The good thing about this is that it frees up collaborators to do more creative tasks. What in general is starting to be solved with artificial intelligence is document, test, create very simple code, detect very common patterns. Even very specific things. For example, the car manual will not exist. When you need it, you will enter a chat bot or app, and there you will enter the model and year of your car, plus the specific question you are looking for and you will only see this information. The complete manual for what.»

Overall, some professions may disappear, but strictly speaking most of those affected will simply have fewer jobs. We can already see this in call centers, where at the beginning customers interact with a chat bot, but at the end of the conversation, in general, the underlying problem it is still solved by a human operator.

Continuing the study, Colombia and Mexico are leaders in recognizing the potential of Artificial Intelligence with 84% and 83% respectively. Chile and Brazil exceed 67%. And Peru and Argentina emerge as countries showing some caution about the potential of AI.

Why Argentine companies are among those that have the most difficulty moving towards AI? “I guess it’s a priority issue. A question of investment capacity. It’s not that innovation is being pushed back here, it’s just that there are other priorities now. It is a temporary matter,” says Pereira.

An ethical question

One of the most debatable points of artificial intelligence is ethics. And 50% of respondents consider the following ethical principles fundamental in the design and development of AI.

• It must be designed transparently, so that users understand how it works and what data it uses to make decisions.

• You must protect your privacy and comply with data protection laws.

• It must be secure and protected from possible attacks or manipulation.

• AI developers must take responsibility for the decisions the AI ​​makes and the potential harm it could cause.

Finally, a disturbing fact. The lack of specialized talent in the adoption of artificial intelligence is a problem “and this will continue”, according to the work of this IT services company which, among others, promotes work environments that promote artificial intelligence among its clients .